Service Desk null

Datacom's Service Desk Agents are the first point of call for our clients. Each day will bring new opportunity to problem solve, ideate and collaborate. We're hiring in Sydney and Adelaide!

The role 

Datacom's Service Desk Agents solve our clients technical problems over phone call, email and through an alter monitoring system. 

We'll provide all of the training you need to thrive in this role. No experience or background in Tech is required!

As a Service Desk agent you'll build transferable (and highly regarded) skills in ITIL (a certified skill in one of the leading service management methodologies in the world) customer delivery, problem solving, communication and collaboration. All core skills in any area of Technology.

What we're looking for

While a technical qualification is great it isn't required. We're looking for people with a can-do attitude that are eager to start their careers and build a future in Tech.

Hours

The operational hours for the Service Desk are now Mon – Sun (8.00am – 6.00pm) or the Afterhours roles require availability Mon-Sun (6:00pm – 8:00am) Which makes it perfect for those still studying! 

Working Requirements

This role would be based 100% onsite

Career Path

The scope of Datacom's services is very broad from Cloud, Cyber and Networks to Design, project management and Consulting. The career possibilities are endless! 

About Datacom

Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.

We have over 6,500 people across our global offices and generate an annual revenue of over AU $1.48 billion annually. This makes us one of Australasia's largest professional IT services companies. We are committed to hiring, developing and promoting diverse talent.