Summer Intern Associate Specialist null

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results. 

Job Title

Intern, Associate Specialist (2025 Summer Internship)

Company Overview: 

Mastercard is a global technology company that operates the world's fastest payments processing network. Our mission is to connect everyone to endless, priceless possibilities by providing a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless®. We believe in empowering our employees to be a part of something bigger and to change lives while providing endless opportunities for professional growth and development.

Job Description: 

The Contact Centre team is looking for an Associate Specialist Intern to assist to drive our customer experience strategy forward by consistently innovating and problem-solving. The ideal candidate is passionate about the customer experience journey, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset.

As an intern, you will gain hands-on experience in a real work environment while contributing to the department’s objectives. You will also be tasked with completing projects that will enhance your skills and knowledge relevant to the Associate Specialist role. 

Responsibilities:

• Develop a deep knowledge of customer needs, products, and services.
• Work on projects with Call Centre Management and Team Leaders to improve business processes and optimize call centre performance.
• Participate in social events with other Mastercard interns.
• Deliver a presentation on learnings at the end of the program.

Requirements:

• About to enter your penultimate year of university,
• Studying for a bachelor's degree with an expected graduation date between June 2025 and December 2025.
• Willingness to collaborate and learn,
• Strong written and verbal English communication skills.
• Strong customer focus and excellent customer service skills.
• Intermediate level of computer literacy - MS Office - Word, Excel, email (essential) and other specified systems applicable for the program.
• Highly motivated with the ability to work without direct supervision.
• High attention to detail and accuracy.
• Able to commit to an internship period from 4 December 2024 to 2 February 2025. (Note: designated start/end dates cannot be negotiated)

Join us and be a part of a leading payments and technology company that believes in endless, priceless possibilities for everyone!

Internship Period: 4 December 2024 to 6 February 2025

Visa Sponsorship: Mastercard Australia cannot sponsor intern and full-time employment visas, and only candidates who possess full legal working rights in Australia will be considered (PRs & Citizens of AUS/NZ only).

Application Requirements: Please merge your CV, cover letter, and transcript into one PDF document and upload it during your application. The application end date will be announced later.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks come with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or the breach, and
• Complete all periodic mandatory security training in accordance with Mastercard’s guidelines.