What it does: Salesforce helps companies with their sales, marketing, commerce, service, and IT teams to work as one from anywhere, so they can keep their customers happy everywhere
Mission: To be a world-class internet company for sales force automation
Size and presence: The company has more than 150,000 customers and over 36,000 employees worldwide (2018), with 1800 staff in Australia
Best known for The world's most trusted customer relationship management (CRM) platform. It ranked no.1 in CRM for the 9th consecutive year by International Data Corporation (2022)
The good bits: It has been named Australia’s #1 Best Place to Work for the 1,000+ employees category, for the second year running
The not-so-good bits: Long hours and continually fast-paced
Salesforce.com, Inc. is an American software-based company headquartered in San Francisco, California. Founded in February 1999, it powers companies, ranging from small businesses to global enterprises across every industry.
Using the power of artificial intelligence, automation, and real-time data, Salesforce enables it to digitally transform every customer experience to be more personal and memorable. Their Customer Success Platform includes industry-leading services that span sales, marketing, service, commerce, integration, collaboration, analytics, and communities, as well as a cloud platform.
Salesforce has 130 offices located in 28 countries. In 2004, it established a presence in Australia and opened its offices in Sydney, Brisbane, Canberra, and Melbourne. In 2022, they announced Salesforce Tower Sydney, the tallest office building in the city.
Salesforce’s core values (trust, innovation, customer success, equality, and sustainability) shape its culture and are put into everything they do. It ensures consistency across the organisation. Since the recruiting and hiring of the employees, they focus on competencies, not personal traits. They provide the opportunity for the staff to demonstrate their skills.
Salesforce has planning models that align each employee with the company’s purpose, so they can understand exactly how their individual work contributes to the overall company, and how they can help the business succeed. The employees are working as part of a team. They need to be ready to adapt to unexpected changes, are capable of problem-solving, and bring innovation.
With its Futureforce University Recruiting team, Salesforce offers a variety of events in select universities. Both the virtual and in-person events provide the opportunity to meet their team and get to know Salesforce. You can also apply to multiple jobs online as long as the qualifications on your resume match the job requirements.
They will review your application, and if you are shortlisted, you will be invited to a meeting with the interview team. Your recruiter will guide you through the hiring process and answer your questions related to the job or interview.
In addition, a recruiting coordinator (RC) will manage the interview logistics for you and will be available to answer any scheduling-related questions. You will meet with several interviewers related to the position you applied for. They could be the leader of the team, the hiring manager, your future peer, or a key stakeholder to the team. If you succeed, you will get a job offer.
For their employees to keep learning and growing, Salesforce provides a comprehensive learning platform called Trailhead. It started as a tool to guide its customers and user base through its products but then has become a learning platform that covers management skills development, management and leadership training, and more.
There is also a section in Trailhead that helps managers develop into thoughtful, self-aware leaders. The section covers listening skills, vulnerability, the difference between leadership and management, and much more.
In addition, they also reimburse their employees up to AU$ 7400 per year for the cost of tuition, fees, and books for job-related education courses at accredited colleges, universities, or schools.
The benefit package for employees might include:
Over the past year, the Australian team spent more than 40,000 hours working with several organisations to support their important work, including:
They also match donations made by their employees to the NGOs of their choice, contributing up to US$ 5,000 per employee each year, and set aside US$1 million each year to recognise their top 100 volunteers
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